Frequently Asked Questions
A collection of answers to your possible questions.
At CoCart, we’re here to help. You’ll find instant answers to nearly every question by searching our knowledge base. If you still need help, please contact us for personal support.
Pre-Sale Questions
Do you offer a free trial?
Do you offer a free trial?
No. But you can try the latest version of CoCart online for free by creating a sandbox to see if it’s right for you.
Do you offer refunds?
Do you offer refunds?
Yes. But before you make a decision to purchase. We recommend that you try creating a sandbox first to try the product out at no cost.See refund policy for more information.
Can I upgrade/downgrade my subscription?
Can I upgrade/downgrade my subscription?
Yes you can. Login to your Polar account and you can manage which tier you wish to change to. Otherwise, contact support for assistance.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, Cash App Pay, U.S. Bank Account, Apple Pay and Google Pay. All payments are processed securely through Polar.
Do I get an invoice?
Do I get an invoice?
Yes. During checkout you can fill in your company details and an invoice is automatically generated and sent to you.
Who processes CoCart orders?
Who processes CoCart orders?
Our order process is conducted securely by our online reseller Polar. Polar is our Merchant of Record for all our orders and they will invoice and charge you.
Why do I need to pay Tax/VAT?
Why do I need to pay Tax/VAT?
VAT is a required sales tax in some countries. Fill in your company details during checkout and the VAT will be deducted.
The checkout says my credit card is declined
The checkout says my credit card is declined
Usually it’s your bank issuing the decline, for a number of different reasons like insufficient funds, they think the transaction is fraudulent or you typed the wrong CCV.Unfortunately, banks rarely send along the real reason for declining a transaction and if it’s none of the above, the only recourse is to contact your bank to figure out what the problem is.
Do I need to renew my subscription?
Do I need to renew my subscription?
To keep giving you continued access to updates, yes. Subscriptions will renew automatically for you unless paused or cancelled.If you cancel your subscription at any time, you will lose access to updates and support once the billing period ends.
Will I be reminded of renewals?
Will I be reminded of renewals?
No. It is up to you to keep track of your subscription.
What happens if I cancel my subscription?
What happens if I cancel my subscription?
Once cancelled, your license remains active until the end of your current billing period. After that, the license status changes to “cancelled” you will no longer have access to updates and support.You can still use CoCart as before, you just won’t be able to receive updates.
Please be aware that running outdated versions of any software brings an inherit security risk with it.
Can I pause my subscriptions?
Can I pause my subscriptions?
Yes you can, but please know that when it comes to renewing your license, plugin updates past your subscription will not be available to you.
Do you offer any lifetime deal?
Do you offer any lifetime deal?
We do not. Lifetime deals are really for products/services that don’t require much maintenance or any for that matter to keep working.As CoCart is an extension of WooCommerce, updates are important to keep up with changes they make which is why we do subscription only.
Can I use CoCart on a multisite?
Can I use CoCart on a multisite?
All our WordPress plugins are multisite compatible. See Multisite questions below for more specifics.
Can I use CoCart with WordPress.com?
Can I use CoCart with WordPress.com?
Yes. All our WordPress plugins are compatible with WordPress.com Business and eCommerce plans, which allows installation of plugins.
Do you offer purchasing power parity (PPP)?
Do you offer purchasing power parity (PPP)?
Yes, we offer PPP for countries with significantly lower average income to make our prices fair for everyone. Contact us with proof of residence to receive a discount code.
Multisite Questions
How many site licenses do I need for a multisite?
How many site licenses do I need for a multisite?
To use one of our plugins on a WordPress multisite, you will need a license for each sub-site where you will be using it. For example:
- If you want to use it on 5 sites in a multisite then you will need a license for 5 sites.
- If your multisite contains 10 sites but you only want to use the plugin on 1 site, you will need a single site license.
Do I need to network activate the plugin?
Do I need to network activate the plugin?
Yes, the plugin should be network activated even if you are only using it on 1 site within the multisite. This is needed in order to update the plugin.
Can I upgrade my existing license?
Can I upgrade my existing license?
Yes, you can upgrade your license. If you need more than 20 sites, please get in touch.
Support and Plugin Questions
What support do you offer?
What support do you offer?
We offer support for all our products through our Discord community.Support is available to all users with a valid license key.
Are updates free?
Are updates free?
Plugin updates for the core plugin and any free add-ons will always get free updates. CoCart Plus and any premium add-on requires a valid license key to receive updates.
How do I update CoCart?
How do I update CoCart?
CoCart can be updated either via one-click update or manually. When an update becomes available, you will receive a notification on your Plugins page.To update CoCart, simply click on the “Update Now” link in the notification on the Plugins page.If you prefer to update manually, you can download the new version of the plugin from the WordPress plugin repository. You can then safely delete the plugin directory on your server, and upload the new version via FTP.
Can I uninstall?
Can I uninstall?
We can’t imagine why you’d want to, but you most certainly can uninstall.You’ll need to deactivate CoCart first by clicking on the “Deactivate” link on the Plugins page, followed by the “Delete” link.This will remove all of the plugin’s files from the WordPress plugins directory.
It does not deactivate your license and you will need to repeat the process if you have any CoCart add-ons installed as well.
Is it safe to uninstall?
Is it safe to uninstall?
Uninstalling CoCart will not affect any of your store data such as products or orders should you decide to not use CoCart.Please note, however, your headless store will no longer have access to any of CoCart’s API endpoints and all current cart sessions will no longer exist.If you are using CoCart specific functions to access data in your plugin files, these functions will no longer exist, and your website will no longer function as expected.
How well does it work with other plugins?
How well does it work with other plugins?
CoCart utilizes all WooCommerce functions and hooks so other plugins that rely on them are compatible.Some plugins expect certain behaviour when items are added to the cart so we do our best to cover those expectations in a guide should it be needed.There are over 50K plugins available in the WordPress directory, WooCommerce’s marketplace and others out there in the WordPress abyss, some conflicts may arise.In the unusual circumstance that such an issue occurs, we will always do our utmost to try and resolve those conflicts through our friendly support.We do have a list of WooCommerce extensions that have been tested and are known to work with CoCart.
License Questions
What is a license key?
What is a license key?
A license key, also known as an activation key, is a unique alphanumeric code used to authenticate and activate software.It serves as a form of digital rights management (DRM) to ensure that only legitimate users can access and use the software.It also enables us to control and monitor the number of installations and ensure that users comply with the terms of the software license agreement.
Where can I find my license key?
Where can I find my license key?
After purchasing, you will receive a unique license key via email and your Polar account with your purchase.
What if I lose my license key?
What if I lose my license key?
If you lose your license key, you can retrieve it from your Polar account or contact support for assistance.
How do I move my license key to another domain?
How do I move my license key to another domain?
If you only purchased a license for one site, you first need to deactivate the license key from the CoCart updates page on the domain it was activated on.Then simply activate the license key on the domain you want.
If you originally activated the license key on a staging/local site then it won’t count as a site activation and you can simply go ahead and activate the license key on the production site.
Is it allowed to build client websites with my CoCart license?
Is it allowed to build client websites with my CoCart license?
Absolutely! You can use your CoCart license on your own and your client’s websites. A client being someone you build a website for with CoCart. Reselling of the license itself is strictly against our terms.
Can I install CoCart on my clients websites?
Can I install CoCart on my clients websites?
Yes, you can! However, all support requests will need to come through the license holder. Your clients will not have direct access to support.
How do license keys work?
How do license keys work?
License keys are used to enable plugin updates. After purchase, you will receive a unique license key (alongside your CoCart plugin download).The key can be activated from your WordPress dashboard’s plugin page. License keys can be activated, deactivated and upgraded at any time.
Will Local & staging installations count against my license limit?
Will Local & staging installations count against my license limit?
No, local and staging installations do not count against your license limit. You can use CoCart on as many local or staging sites as you like without affecting your active site limit.
What is qualified as local or staging site?
What is qualified as local or staging site?
The following URLs are considered local or staging sites and will not count against your active site limit.Local URLs:
- 192.168.x.x
- 127.0.0.1
- localhost (includes)
- .local (top-level domain)
- .test (top-level domain)
- .wip (top-level domain)
- .docksal (docksal)
- .docksal.site (docksal)
- .dev.cc (ServerPress)
- .lndo.site (Lando)
- .staging.kinsta.com (Kinsta.com)
- .kinsta.cloud (Kinsta.com)
- .stage.site (Dreampress)
- .newspackstaging.com (Newspack)
- .pantheonsite.io (Pantheon)
- .flywheelsites.com (Flywheel)
- .flywheelstaging.com (Flywheel)
- .cloudwaysapps.com (Cloudways)
- .azurewebsites.net (Azure)
- .wpserveur.net (WPServeur)
- -liquidwebsites.com (Liquidweb)
- .myftpupload.com (Go Daddy)
- .sg-host.com (Singapore Web Hosting)
- .platformsh.site (Platform.sh)
- .wpstage.net (WP Stagecoach)
Troubleshoot Questions
I can't seem to connect to the update server?
I can't seem to connect to the update server?
In some hosting environments, communication may not be possible between your server and the WordPress update server.If this happens to you, please note any error messages you find, and contact support.
I added several products but only 1 item returns in cart. Why?
I added several products but only 1 item returns in cart. Why?
This is possibly because you did not set the cart key as a global parameter on other Cart API requests. So all your seeing is the last item added to the cart.
I'm having a cache issue with the cart API. What can I do?
I'm having a cache issue with the cart API. What can I do?
If you are using a caching plugin, you will need to exclude the cart API from being cached. The best way to do this is to exclude the entire
/cocart/v2/cart endpoint from being cached. This will ensure that all cart-related requests are not cached.Currently CoCart already excludes from being cached in the following cache plugins:As administrator can I create and update a customers cart?
As administrator can I create and update a customers cart?
Unfortunately, no. This is because when you authenticate as the admin, you are logged in not the customer. Even if you specified the customers user ID as the cart key. It will not take affect.
How can I view debug logs recorded?
How can I view debug logs recorded?
If you have WP_DEBUG set to
true in your wp-config.php file then you should be able to view all the logs recorded by CoCart under WooCommerce -> System Status -> Logs in your WordPress dashboard.URL Example: https://example-store.com/wp-admin/admin.php?page=wc-status&tab=logsYou can also change how the logs are presented.